At the highly competitive Ray White SA and NT annual awards, local agency, Ray White
Yorke Peninsula was recognised for excellence in customer service.
Acknowledging their commitment to their clients the Ray White Yorke Peninsula team was the
recipient of the coveted Client’s Choice Award.
“A commitment to a superior customer experience is embedded within the Ray White
Yorke Peninsula culture. We have a customer satisfaction programme to make sure that
we’re providing an unrivalled service and this is just part of our strategy to ensure we
can be proud of every transaction.
“It is a huge honour to be recognised – customer service truly is the most important
part of what we do,” Melissa Bussenschutt, Principal of Ray White Yorke Peninsula said.
The Net Promoter Score (NPS) forms the basis of Ray White’s Customer Satisfaction
Program, and is an internationally recognised customer loyalty metric. Designed to
drive growth and increase business value, NPS ratings are generated through
customer feedback and range from negative 100 to positive 100.
Ray White Yorke Peninsulas NPS ranking sit at positive 86, the highest score in
Ray White Managing Director Dan White said the award illustrated the energy within
“It fills me with immense pride every year when our state awards are announced and
our people are recognised – to see so many businesses performing so well within the
group can be put down to hard work and dedication.
“So many of our members are achieving great things. Their commitment to their
clients is what delivers such impressive results for our group overall,” Mr White said.